Job Title: Software Support Engineer (All Levels)
Location: On site, Limassol - Cyprus
Working Hours: Full Time, Permanent Contract, 40 hours per week.
Monday - Friday 08:00 - 13:00 + rota 14:00 - 17:00 or 15:00 - 18:00.
Company Benefits: 23 Days Holiday + Bank Holidays, guaranteed 13th salary, 14th
salary as a bonus, possibilities for internal growth.
Revsoft Management Ltd are currently looking for a full-time permanent Software
Support Engineer to join our team at our oices in Limassol, Cyprus. Primarily a client
service role, you will be responsible for providing telephone, e-mail and on-site software
support to our clients in Limassol. You will report directly to the CTO and work as part of
a small team.
This is a software-focused role that involves supporting and troubleshooting application
issues, often requiring investigation and resolution of technical inquiries using
technologies such as SQL. It is not a hardware support position, so the ideal candidate
should be comfortable working with software concepts.
While this role begins with a focus on client support, there are strong opportunities to
progress into software development as you grow with the team. You will be trained
internally on our applications and the systems behind them.
Some of the key responsibilities
Liaise with customers and internal teams on a day-to-day basis to identify and
resolve application issues in ERP and Payment software.
Investigate and troubleshoot technical issues using SQL queries.
Participate in client software updates and installations.
Deliver application training to clients on the eective use of our applications.
Provide minor code fixes and enhancements to existing applications where
required.
As a minimum, candidates should have:
Excellent customer service skills.
Be an open and clear communicator in both Greek and English, verbally and
written.
Have strong analytical and problem-solving skills.
Ability to work as part of a team and coordinate with other teams.
The ability to understand new technologies and terminology quickly.
Degree in Computer Science, Information Technology or related field (or
equivalent experience).
Some exposure to SQL and database concepts.
The following skills would also be highly desirable but not essential:
Experience with SQL Server and Oracle databases.
Experience with C# or other programming languages.
Previous software support or service desk experience.
Worked in accounts or using accounting software such as Infor SunSystems.
Knowledge of the Shipping industry.
About Revsoft
We are a fast-growing software house based in Limassol, Cyprus, specialising in
bespoke software development and systems integration. We work with clients in
shipping, finance and healthcare, covering ERP integration, payments software and
line-of-business applications. Several large shipping companies have successfully
outsourced some of their requirements to us.
Equal Opportunity
Revsoft Management Ltd is an equal opportunities employer. We recruit and promote
on merit and do not discriminate on grounds of sex, gender identity, racial or ethnic
origin, religion or belief, age, disability, sexual orientation, or marital or family status. If
you need an adjustment to the application or interview process, please let us know and
we will arrange it.
Interested candidates are welcome to send their CVs directly to us at info@revsoft.com.cy.