Freight Forwarding Client Service Officer

Daily operations:

• Receives enquiries concerning air and sea freights (LCL/FCL), import/export or cross trade, inland transportation, multimodal transport, and customs clearance.
• Prepares inquiries and import quotations in the company’s Freight Plus computer system.
• Follow up of quotations, securing feedback for maximising bookings.
• Place bookings to agent and follow up until shipped. Follow up pre-alert documents and coordinate with Documentation officer to enter shipment details into system.
• Follow up on arrival of goods and notifies clients on a regular basis and maintain files in good order upon final receipt/delivery and invoicing.
• Co-ordinates all external suppliers involved in operations including agents, Shipping Lines, customs clearance agents, warehouse operators, inland transportation providers, and insurance companies.
• Issue Delivery Orders and collect payments in accordance with the Company’s credit policy.
• Undertakes any task assigned by the Head of Forwarding Department, Business Development Manager or C.E.O.
• Report and deliver in good order all payments/credits of the daily report to the Documentation Officer
• Coordinates the finalisation of all manifests with the Documentation Officer and maintain in order all relevant information for correct invoicing (credit/debit).
• Reports any issues, discrepancies, or special requirements to the Head of Department
• Works in close cooperation and backs up Head of Department at as required.

Client Management:

• Reports immediately any client issue or complaint.
• Maintains close communication with clients, incl. follow-up on all pending inquiries.
• Always ensure maximum client satisfaction, by ensuring and negotiating competitive rates, as well as the safe, timely and efficient delivery of cargo.

Skills and Experience:

• University degree(s) in Shipping or Business related. 
• Experience in a similar role will be considered an advantage. 
• Good client service skills and communication.
• Fluency in English and Greek, both written and spoken. 
• Microsoft Office skills.
• A basic knowledge of freight plus will be considered as a bonus.
• A team player.
• Strong sense of responsibility, confidentiality and work ethic. 
• Professional conduct and presentation.

Kindly request that all emails with the CVs of candidates for the position of Freight Forwarding Client Service Officer be sent to Mrs. Rodoula Elpidophorou (head of the Forwarding Department) relpidophorou@lavarshipping.com and hr@lavarshipping.com