This postgraduate course examines core principles of quality and Total Quality Management (TQM) in the hospitality and tourism industry, linking service quality, customer satisfaction and evaluation methods. Students learn to apply quality measurement tools, understand standardisation and quality assurance frameworks, and assess how customer perceptions, leadership, and organisational processes shape service excellence in hospitality and tourism.
HTM 521 – Quality Management in the Hospitality and Tourism Industry
This postgraduate course examines core principles of quality and Total Quality Management (TQM) in the hospitality and tourism industry, linking service quality, customer satisfaction and evaluation methods. Students learn to apply quality measurement tools, understand standardisation and quality assurance frameworks, and assess how customer perceptions, leadership, and organisational processes shape service excellence in hospitality and tourism.
